plan your visitaccessibility



At The Plaza it is our belief that our diverse programme of events should be accessible to all and we aim to make everyone’s visit as easy as possible. If guests have additional needs or questions about their visit we invite them to get in touch. We will always try to accommodate requests and welcome any feedback on our access provision.

We want to make visiting The Plaza as easy and comfortable as we can for visitors with disabilities or access requirements. Joining the Access Register will help deliver the best possible experience for guests who can call a designated booking line –  Tele: 03333 20 28 91 and the access team at Quay Tickets will answer the Plaza Booking Line and assist in any way that they can. Alternatively we have a contact email for the team for your assistance – The Access Register will assist in personal bookings at The Plaza or grant access to improved booking facilities online.

Additional Details

Car Parking  
Disabled parking is on the Merseyway side of Chestergate, opposite the taxi rank. It extends 38 feet along the frontage of the large retail unit and is labelled “For disabled permit holders only”.

There is a loop system installed in the stalls and plans are being progressed to extend this to the circle.


Unisex Accessible Toilet  
Accessible and adapted toilets are located on the right hand side of the auditorium with level access and in the Plaza Café which can be reached using a lift located in main foyer. Further non adapted cloakroom facilities are located on the lower ground floor and can be accessed via the lift located in the main foyer.


Wheelchair Access  The Plaza is wheelchair accessible directly into the stalls. Assistance is available if required.

More details available on request via the access contact number 03333 20 28 91 or email 

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Covering all our events